Sochnaya Pshyonka
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Privacy Policy

How we collect, use, and protect your information

This Privacy Policy describes how Aussie Adventures ("we," "our," or "us") collects, uses, and discloses your personal information when you visit our website at www.aussieadventures.com.au (the "Website"), use our services, or otherwise communicate with us. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

  • Contact Information: When you subscribe to our newsletter, fill out a contact form, or request information about our services, we collect your name, email address, phone number, and other contact details.
  • Booking Information: When you book a tour or service, we collect additional information necessary to fulfill your booking, such as travel dates, preferences, dietary requirements, and emergency contact information.
  • Payment Information: We collect payment information when you make a purchase, though payment card details are processed by our secure third-party payment processors.
  • Correspondence: We collect information when you contact us directly, including records and copies of your correspondence.
  • Survey Responses: If you participate in our surveys, we collect your responses and feedback.

1.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain information, including:

  • Device Information: Information about the device you use to access our Website, including device type, operating system, and browser type.
  • Usage Information: Information about how you use our Website, including pages visited, time spent on pages, links clicked, and other actions taken.
  • Location Information: General location information based on your IP address.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Website and services
  • Process and fulfill your bookings and requests
  • Communicate with you about our services, promotions, and events
  • Respond to your inquiries and provide customer support
  • Personalize your experience on our Website
  • Send you marketing communications if you have opted in to receive them
  • Analyze usage patterns to improve our Website and services
  • Protect the security and integrity of our Website and business
  • Comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Travel Partners

To fulfill your bookings, we may share necessary information with our travel partners, including tour operators, accommodation providers, and transportation companies.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when you consent to such sharing.

4. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

4.1 Access and Correction

You may access and update certain information you provide to us by logging into your account (if applicable) or by contacting us directly.

4.2 Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

4.3 Cookies

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. See our Cookie Policy for more information.

4.4 Additional Rights for EU Residents

If you are a resident of the European Union, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to request erasure of your personal information, restriction of processing, data portability, and the right to object to processing.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

6. Data Security

We implement reasonable security measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our Website servers are located in Australia, and our third-party service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

When we transfer your personal information to other countries, we will ensure that an adequate level of protection is afforded to it by implementing appropriate safeguards, such as standard contractual clauses approved by relevant regulatory authorities, where required by applicable data protection laws.

8. Children's Privacy

Our Website is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you an email notification).

We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the choices available to you.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Sochnaya Pshyonka
42 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8765 4321

Last Updated: 15 July 2023

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